RimiMart – Return and Refund Policy

At RimiMart, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Policy

• Returns are accepted only for damaged, defective, or incorrect products.

• You must notify us within 2–3 days of receiving the order if there is any issue.

• Products must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

2. Non-returnable Items

• Perishable goods cannot be returned.

• Cosmetics and personal care items cannot be returned if opened or used.

3. Return Process

To initiate a return, please contact us:

📧 Email: rimimart@gmail.com
📞 Phone: +91-9462955591

• Provide your order ID, product details, and reason for return.

• We will arrange pickup or ask you to drop the item at our location depending on the product type and availability.

4. Refund Policy

• Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• Refund will be credited to your original method of payment.

5. Exchange Policy

• We offer exchanges only for damaged or incorrect items.

• To exchange, please contact us within 2–3 days of delivery.

6. Cancellation Policy

• Orders can be cancelled before dispatch.

• Once the order is out for delivery, cancellation is not possible.

7. Contact Us

For any questions regarding our Return and Refund Policy, please reach out:

📧 Email: rimimart@gmail.com
📞 Phone: +91-9462955591